1. Introduction

Being Iban Private Limited (we/us/our) acknowledge your trust in us and are committed to upholding the highest standards of privacy and data protection. We recognize that your privacy is important to you and that you have rights concerning your personal data (“Information”). This Privacy Policy explains what personal data we collect, how we use it, and whom we may share it with.

By accessing and using our website or mobile application, and by providing your personal information, you consent to the collection, processing, storage, sharing, and transfer of your personal data as described in this Privacy Policy. If you do not agree with any of the terms herein, we request that you discontinue the use of our website or mobile application.

We may amend this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements, and we recommend that you revisit it periodically.

This Policy is published in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

2. What Information We Collect and How We Use It

We collect and store the information you voluntarily submit on our website/mobile application for processing to deliver necessary services to You.  You may choose not to provide some information, but in such cases, certain features or services may not be available to you.

Information Collected:

1. 1. Full name, email address, mobile number, postal address, and contact details;

1. 1. Photographs or images captured through internal systems during service events;

1. 1. Device information, IP address, browser type, operating system, and location data;

1. 1. Content submitted by you via social media platforms linked with our services;

1. 1. Any additional information you provide voluntarily, including reviews, feedback, and complaints.

Purpose of Use:

We may use your information for the following purposes:

1. 1. To communicate with you via phone, email, SMS, or mobile applications;

1. 1. To provide you with service-related updates, promotions, and offers;

1. 1. To ensure system integrity, prevent fraud, and mitigate legal or security risks;

1. 1. To address grievances, process requests, improve services, and provide personalized recommendations;

1. 1. To notify you about services and offers by our holding company and affiliates under the RP-Sanjiv Goenka Group;

1. 1. For marketing, analytics, and demographic research by us or our authorized partners;

1. 1. To comply with legal obligations or to respond to valid legal processes and requests by law enforcement authorities.

Please note that you can choose not to divulge any information. However, in such case, you will not be able to use the features or services of our websites/mobile application. If you post any message, complaint, feedback then we retain the information to redress the disputes and to provide a resolution.

3. Consent and Rights

By using our website or mobile application and submitting your personal data, you provide explicit consent for us to collect, store, use, and process your personal information.  By consenting to this Privacy Policy, you expressly authorize the sharing of your personal data with our Group companies and affiliates for the purposes outlined herein

Your Rights under the DPDP Act:

• • Right to Access: You may request access to your personal data held by us.

• • Right to Correction: You can request correction of inaccurate or outdated information.

• • Right to Erasure: You may request deletion of your personal data if it is no longer necessary or if consent is withdrawn.

• • Right to Grievance Redressal: You have the right to approach our Grievance Officer for resolution of any complaints.

You may exercise these rights by contacting the Grievance Officer listed below. We will process such requests within a reasonable timeframe as required under the DPDP Act, 2023.

4. Sharing of Information

We collect your information relating to your profile in order to improve our content and navigation. During this process, we identify your IP address to collect information. We use this information to customize our services and offerings to your specific needs. We may disclose/transfer your information:

• • to any law enforcement authority during course of their requirement or as it may require under any law in force; 

• • to our Group for business purposes including for providing an enhanced and delightful experience;

• • to our affiliate companies for better customer satisfaction;

• • to our advisors such as lawyers, chartered accountants and financial advisors in connection with business transactions; and

• • to third parties that provide services to us or act on our behalf in connection with the operation of our business.

We may also disclose or transfer your information to another third party as a part of corporate reorganization such as merger, acquisition, or transfer.

5. Security Practices and Procedures

We employ industry-standard technical and organizational security measures, including encryption, access controls, and monitoring, to safeguard your personal data against unauthorized access, alteration, or disclosure, in accordance with the Digital Personal Data Protection Act, 2023 and applicable rules.

6. Updates to this Privacy Policy

This Privacy Policy may be updated periodically. If any material changes are made affecting your rights, we will provide a prominent notice or seek your renewed consent, as required by law. Continued use of the website or mobile application post such changes shall signify your acceptance of the modified policy.

7. Cookies and Tracking Technologies

We and our service providers with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies (wherever applicable) and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites. Cookies are small files that are stored on your browser or device by websites, applications, online media and advertisements. We use cookies and similar technologies for purposes such as:

• • Authenticating users;

• • Remembering user preferences and settings;

• • Determining the popularity of content;

• • Delivering and measuring the effectiveness of advertising campaigns;

• • Analysing site traffic and trends, and generally understanding the online behaviours and interest of people improve our services.

A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identified, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in email messages or newsletter to determine whether the message has been opened and for other analytics.

To modify and disable your cookies settings, please visit your browser settings. By using our services with your browser settings to accept cookies, you are explicitly consenting to our use of cookies in the manner described in this section.

We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit our platform and use our services, as well as when you visit other online sites and services.

We may update this Cookies policy periodically. Any changes will be posted on this page with an updated effective date.  You may manage your cookie preferences by adjusting your browser settings to block or delete cookies. Certain functionalities of the website/mobile application may not work if you disable cookies.

We provide the option to opt-out of third-party tracking cookies where required.

8. Retention, Withdrawal and Deletion of Personal Data

We retain personal data only as long as necessary for the purpose it was collected or as required by law. Upon request, we will delete your personal data, subject to any statutory obligations for retention (e.g., for audits, regulatory reporting, or legal claims).  You may withdraw your consent for the collection and use of your personal data at any time by sending a request to our Grievance Officer at the contact details provided below.

Data in backup systems may remain for longer durations but is protected against unauthorized access and used solely for compliance purposes.

9. Grievance Officer

Mr. Abhinava Chakraborty
Designation: Digital Marketing Executive
Address: Unit B, Newton Square, 5th Floor, Chinar Park, Atghara, Rajarhat, Kolkata
Mobile No.: +91 6292332721
Email: af.abhinav@gmail.com

For complaints, correction, or deletion requests under this Privacy Policy, you may contact our Grievance Officer. We aim to address all grievances within seven (7) working days, as per the DPDP Act, 2023.

10. Jurisdiction

This Privacy Policy and any dispute arising in connection therewith shall be governed by and construed in accordance with the laws of India. Subject to the provisions of applicable law, the courts of Kolkata, West Bengal, shall have exclusive jurisdiction over all disputes arising out of or in connection with this Privacy Policy, usage of our website/mobile application, and the services provided by us.

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